Returns & Refunds

Black Point Seafood (BPS) will not issue a credit or refund for the following reasons;

- Black Point Seafood is not responsible for packages left outside for more than an hour.  Warm temperatures can cause the items to spoil. Please take precautions when scheduling a delivery or gifting and make sure to let recipient(s) know there is a perishable delivery coming their way on the date selected at checkout. 

- Black Point Seafood or our shipping carriers are not responsible for contacting recipients prior, during or after delivery of any shipment. The purchaser(s) are responsible for advising gift recipients of the shipment(s) coming their way. 

- Black Point Seafood will not be responsible for delays, if you know that your physical address has access restrictions for one or more of our carriers. If so, contact customer service before you order.

- Black Point Seafood requires and asks for pictures or video of the product(s) that are in question to be e-mailed to us at, within 12 hours of receipt of package. We will not be able to honor any refunds without photographs of the product in question. We may request that the product be shipped back to us for inspection.

- Black Point Seafood is not responsible for packages that get delayed and hindered during high-volume shipping periods (Memorial Day, July Fourth, Labor Day, Thanksgiving, Christmas, New Year).

- Black Point Seafood is not responsible for packages that get delayed and hindered because of Weather-related issues. 

- Black Point Seafood is not responsible for shipments that are stolen from residence after delivering. 

- Black Point Seafood MUST be notified within 24hrs of delivery if your package was not located. Shipping and delivery notifications will be sent to customers' email when your order ships.  Please be sure to let us know immediately if there are any issues or the package was not found. We need to be notified within 24hrs to begin a proper investigation for a replacement or credit decision to be made.

- ADDRESS CORRECTIONS: Customers are held responsible to input their correct SHIPPING ADDRESS. This includes Name, Street, City, State and Zip Code. There will be a $17 change fee charged to ship to any corrected address. Black Point Seafood will not refund or reimburse orders that were not delivered on time due to an incorrect address.

These are the terms you accept when you place an order with us.

If you are not completely satisfied with your order, please do not hesitate to contact us at